Exchange Policy — DUHN FRAGRANCES
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Exchange Policy

Defective Item Policy

We stand behind every bottle we sell

✅

We Replace Defective Items — No Questions Asked

If you receive a defective product, we will replace it immediately at no cost to you.

What qualifies as a defect?

  • ✓Broken or leaking atomizer
  • ✓Wrong fragrance sent
  • ✓Cracked or damaged bottle on arrival
  • ✓Missing item from your order

  • How to Make a Claim

    Received a damaged or incorrect item? Follow these steps

    1. 1

      Contact Us Within 5 Days

      Reach out via Instagram @duhnfragrances or our contact form within 5 days of receiving your order.

    2. 2

      Share Order Details + Photos

      Provide your order number and clear photos of the defective or incorrect item.

    3. ✓

      We'll Handle the Rest

      Once your claim is approved, we'll send a replacement as quickly as possible.